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Important Information Regarding Coronavirus Disease 2019 (COVID-19)

Alpha Health Active Plans and COVID-19 Response


  • Facilities are continuously being cleaned and sanitized

  • Strict physical distancing measure in place

  • Hand sanitizers and screens in place



  • Scheduling of patient appointment will continue conforming to guidelines that maintain social and physical distancing within facilities

  • Infection control guidelines and screening protocols implemented in March 2020 will continue

  • We are NOT limited to patients with scheduled appointments. The Walk-in clinic is open and available for your urgent, non-emergency medical care. Patients will be encouraged to consider their personal risks as the Stay Home orders are lifted 



  • Telehealth will be continued with a gradual roll back to maintain periods of social and physical distancing while still accommodating the need to see some priority patients in person

  • We believe Telehealth will be with us for the foreseeable future, however we continue to monitor guidance as we move to adapt guidelines and develop policies and procedures for the best and appropriate use of this technology


  • Prior to entering our facilities all patients, visitors, and staff must get a temperature check and are asked questions about symptoms, past travel activities, and contact with anyone positive for COVID-19


Accompanying Visitors 

  • There should be no visitors for the clinic visit unless the patient needs assistance of the accompanying visitors

  • Patients who need assistance for a clinic visit, please limit to one accompanying person to attend the clinic visit

  • All other non-essential visitors are restricted


Physical/Social Distancing 

  • Patients experiencing fever greater than 100.4F, cough and/or shortness of breath, should call to speak with a staff member to receive instructions before coming in

  • If you are experiencing these symptoms and have been exposed to a person who tested positive for the COVID-19, please call us

Telehealth and Telecommunication 

  • To better serve you during the COVID-19 crisis, we are enrolling all patients onto our Telehealth Platform and all patients are strongly encouraged to get registered today 

  • The Louisiana Department of Health has directed all healthcare providers to use Telehealth and/or Telemedicine for any care that where it is safe to do so

  • Using Telehealth and/or Telemedicine allow you see your provider from home to adhere to physical/social distancing and stay-at-home orders and still get the care you need

  • Following social physical/social distancing and stay-at-home orders help prevent the spread of COVID-19 especially to those who are most vulnerable, including older people and those with existing health conditions

Non-Essential Visits 

  • Patients are given the option to reschedule routine visits. Medical Consultations and prescription refills are being handled preferably by phone


Visit any of the following links for more information about COVID-19 | COVID-19 | COVID-19

Frequently Asked Questions

What if I can’t do a video visit?    

  • You may be able to do a visit on the phone. It will depend on your insurance, your provider, and what care you need. Let your provider know that you can’t do a video visit and ask them if a phone visit is an option for you.

Why can’t I have in-person appointments with my provider (Dr., NP, or PA)?  

  • Many clinics are not taking walk-in patients currently in order to practice physical/social distancing to prevent the spread of COVID-19. This helps to protect all patients, including you and your family, the clinic staff, and patients who are elderly or have other health conditions.

Why are some patients still seeing my provider in person? 

  • Depending on the patient’s symptoms, your provider may decide that they need to see a patient in person.   


What should I expect if my provider determines I need an in-person visit?  

  • Your provider wants to make sure you always get the care that you need. During a telemedicine visit, your provider will tell you if you need to come in for an in-person visit to get the best care or for testing. 

  • If you must go to a doctor for any reason, your provider or clinic staff will screen you either on the phone/telemedicine visit or when you arrive at the health center.  

  • As a precaution, your temperature will be taken, and you will be asked to wear a mask during your visit. It is also mandatory that your nurse and/or doctor will wear a mask and other personal protective equipment for your safety and the safety of the staff.  

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